Effective Date: 05/May/2025

At Pawz Natura, we deeply value the trust and satisfaction of our pet-loving community. We take pride in offering premium pet care products such as Pet Shampoo, Pet Perfume, Pet Spray, and Pet Cream, thoughtfully crafted to care for your furry companions. To ensure a seamless experience for our customers, we’ve outlined our Return and Refund Policy in accordance with Indian eCommerce standards and RBI guidelines.

Return & Exchange Policy

We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return for eligible items.

⚠️ Please Note:

• We do not offer refunds.
• Only exchange or replacement is applicable, subject to eligibility.
• No cancellations will be accepted after the item has been dispatched.

Eligibility for Return

To be eligible for a return and exchange, the item must meet the following conditions:

• The product must be in unused, unworn condition.
• It should be in its original packaging, with tags intact.
• Must be returned along with a valid proof of purchase (invoice or order confirmation).
• Product must not be opened, especially in the case of personal care items.

Products that do not meet these criteria will not be eligible for return or exchange.

How to Initiate a Return

To start the return process:

1. Contact Us: Email us at info@pawznatura.com with your order ID, product details, and reason for return.
2. If your return request is approved, we will:
   • Provide a return shipping label.
   • Share instructions on how and where to send the product.

⚠️ Items sent back to us without prior approval will not be accepted.

Return Address

All eligible return items must be shipped to:

Pawz Natura
Ratanpur, Shimla Bypass Road,
Dehradun, Uttarakhand, 248007
India

Non-Returnable & Non-Exchangeable Items

Certain categories are not eligible for return or exchange under any circumstances:

• Used or opened
• Items purchased on sale or under promotions.
• Gift cards or vouchers.
• Custom or personalized orders.
• Combo packs with partially used items (e.g., 1 out of the combo pack used: the rest are not returnable).
• Hazardous materials, flammable liquids, or gases.

Please reach out to us if you are unsure about your product’s return eligibility.

Exchange & Replacement

Once we receive and inspect your returned item, we will notify you of the status. If the return is approved, you will be eligible for:

• Exchange with the same product (if defective or damaged).
• Replacement with another item of the same value (based on availability).

We strive to process all exchanges within 5-7 business days after receiving the returned item.

Damages and Issues

Please inspect your order upon delivery. If the item is:

• Damaged
• Defective
• Wrong item shipped

Contact us immediately at info@pawznatura.com so we can evaluate the issue and arrange for an exchange or replacement.

Shipping & Logistics

Our delivery and return logistics are handled by Shiprocket (www.shiprocket.in), a trusted e-commerce logistics platform. Return shipping charges may apply in some cases, especially if the return is not due to a fault of Pawz Natura.

Refunds – Not Applicable

We currently do not offer refunds for any purchases made on our website. We follow a strict exchange-only policy due to the nature of our products and industry hygiene standards.

✅ Exceptions:
A refund will only be initiated if the replacement product is unavailable or if Pawz Natura deems it necessary under exceptional circumstances. In such cases:

• Refunds will be credited to the original payment method.
• Processing time: Within 15 business days after confirmation.
• Bank or payment gateway processing may take additional 5-7 business days.

If more than 15 business days have passed since we approved a refund and you have not received it, please contact us immediately at info@pawznatura.com.

Order Cancellations

We begin processing your order as soon as it is placed. Therefore:

• Orders cannot be cancelled once they are dispatched from our warehouse.
• For any cancellation requests, please contact us within 2 hours of placing the order.

Need Help?

For any questions, feedback, or clarification regarding your order, return, or exchange, feel free to reach out:

📧 Email: info@pawznatura.com
🌐 Website: www.pawznatura.com
📍 Address: Ratanpur, Shimla Bypass Road, Dehradun, Uttarakhand, 248007

Pawz Natura reserves the right to update or modify this policy at any time. Changes will be reflected on this page.